About Our Client:
- With over 30 years of history, our client is a leading company in the Audio Visual Industry with headquarters in Singapore and offices across Asia.
- Offering integrated technology solutions and services for professional audio-visual and information communication needs.
- Working Hour: Mon - Fri 9.00am - 6.00pm
- Nearby Tai Seng MRT
Job Responsibilities:
- The Service Delivery Manager plays a client-facing role focused on post-sales and service matters.
- Cultivating positive relationships with customers is essential.
- Collaborating with End Users (EU) and Account Managers ensures alignment with all post-sales expectations.
- Working with the service team and Account Managers to ensure comprehensive information is provided; if information is lacking, ensuring its acquisition.
- Conducting regular reviews with end users for key accounts.
- Coordinating with the Sales Team to drive continuous growth in post-sales revenue.
- Managing service delivery for both current and potential clients, locally and regionally.
- Identifying and developing procedures, policies, and standards for customer service.
- Anticipating and meeting client needs and requirements proactively.
- Actively contributing to expanding existing client relationships and generating new business opportunities.
- Evaluating and assessing customer service contracts.
- Ensuring the achievement and maintenance of agreed customer service levels and standards.
- Addressing customer complaints by collaborating with relevant teams to find resolutions.
- Partnering with company management to support and execute growth strategies.
What You'll Need to Succeed:
- The ability to really listen to customers
- Candidate must possess at least Diploma or equivalent in any field.
- Minimally two years of experience in the AV / IT industry
- In-depth knowledge of customer service principles and practice
- Proficiency in MS Office applications
- Can demonstrate a good level of negotiation and communication skills, both internally and with external clients
- Positive attitude and incredible work ethics
How To Apply:
Please click “Apply” if you are interested & fit to the role.
We regret to inform you that only shortlisted applicants would be notified.
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Dynamic Human Capital Pte Ltd | EA License No.: 12C6253
Toh Qiu Wei | EA Personnel No.: R23116260
