Director, Office of Safety and Security

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Risk Management and Emergency Readiness
  • Work closely with other SMU units (e.g. Office of Integrated Information and Technology Services, Schools etc.) on site-specific needs and requirements, and develop the standard operating procedures accordingly for business continuity.
  • Adopt a leadership role in organising and coordinating the university's response to crises along with continuity planning.
  • Organise the university's Crisis Executive Group (CEG) comprising President SMU, Provost and senior management, and drive the agenda to ensure a diverse range of timely strategic decisions and the university's ability to continue operations.
  • Develop and implement plans for assessed or perceived threats and emergencies (e.g. pandemic, public order, terrorism).
  • Take on the role of an internal safety auditor to ensure compliance across SMU.
  • Liaise with the Ministry of Education (MOE) and other external agencies on SMU's safety and security plans and preparations.
• Safety Training and Education
  • Plan, conduct and coordinate the CPR, AED, first-aid courses that are run regularly for the community as part of safety requirements.
  • Provide safety oversight and management in the area of safety for all student-life events and activities, including the conduct of risk assessment.
  • Work with internal and external stakeholders to engage the community in furthering key safety and security messages/initiatives.
• Workplace, Safety and Health (WSH)
  • Serve as the central coordinating body for the university with regard to implementation, adherence and oversight management of all WSH-related policies and SOPs (e.g. incident reporting, compliance and governance). This also involves chairing the university's WSH Steering Committee.
  • Drive WSH initiatives within the SMU community.
  • Liaise with the relevant government agencies (e.g. WSH Council, Ministry of Manpower etc) on matters pertaining to WSH.
  • Represent SMU in the Working Group for Higher Education & Research, a sub-committee under the ambit of the national WSH Council.
• Overall Campus Security
  • Provide physical protection of university properties, facilities and assets through established building access control polices and procedures, patrols etc.
  • Oversee the security card access system and CCTV systems, including access card encoding.
  • Provide the university community and stakeholders with a safe, security and conducive environment which is optimal for learning, teaching, research and other university activities.
  • Provide emergency management, incident management and investigation related to physical security and security breaches.
  • Plan and coordinate security exercises in SMU to evaluate and improve security measures on campus.
  • Maintain relevant security policy and procedures on campus (e.g. "Loss & Found" etc.).
  • Ensure smooth operations of the campus building security counter, while ensuring fault escalation are performed in a seamless manner.
  • Supervise the operations of the Fire Command Centres in the event of fire or other related emergencies.
  • Supervise and raise the service standards for campus security.
  • Provide support to other departments to enhance safety and security for major SMU events.
• Fire Safety
  • Supervise the university's compliance to the requirements for a Tier 1 High Risk Installation under the Fire Safety Act, and ensuring the training of the Company Emergency Response Team (CERT).
  • Work with relevant departments to ensure the university comply with fire safety regulations and have effective fire safety plans.
• Travel Safety
  • Oversee the onboarding of our community onto the 24-7 Global Assistance Programme. provided by International SOS.
  • Oversee the management and resolution of safety incidents involving the SMU community while on official travel.
  • Supervise the appointment and management of the university's travel safety services vendor.
  • Review and revise the pre-departure travel safety procedures to ensure relevancy and robustness.
• Additional roles
  • Serve as SMU's representative in any external capacity/forum on safety, risk and crisis management, and emergency preparedness issues.

• Bachelor's degree from an accredited university or the equivalent, preferably in a teaching or service area, with course work in safety, public service, or a related field.
• At least 15 years of related and relevant managerial experience with a proven track record in campus safety, law enforcement, or a combination of safety and law enforcement.
• Deep and broad knowledge of safety practices, risk management, emergency preparedness and crisis management, as well as local statutory codes and regulations.
• Proven and excellent leadership skills and exemplary ability to command teams and individuals, especially in times of crisis.
• Ability to be assertive and make swift and effective decisions; Ability to act fast, decisively and appropriately under pressure and critical (possibly life-threatening) situations;
• Strong ability to develop strategic plans and narratives for safety and campus security at SMU;
• Translate top-down planning into strategic and programmatic initiatives for implementation;
• Predict safety threats, scenarios and resulting outcomes, and strategize, drive and take ownership for possible solutions to mitigate;
• Build and develop the capabilities of a diverse team with different skill-set, grooming the team to achieve a progressively higher levels of performance.
• Excellent communication (written and spoken) and interpersonal skills to deal with a range of internal and external stakeholders, with the ability to relate well to the diverse population in SMU.

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.