Customer Support:
- Provide daily customer support for the cloud computing power platform, including but not limited to responding to user inquiries in both English and Chinese via Telegram, Email, and other channels.
- Address and resolve customer issues, ensuring high levels of customer satisfaction through effective communication and problem-solving.
Issue Feedback and Tracking:
- Collect, organize, and track user feedback and issues related to the daily use of the cloud computing power platform.
- Collaborate with the product and technical teams to ensure timely resolution of reported issues.
Product Usage and Feedback:
- Assist users with the daily use of the cloud computing power platform, providing guidance and support as needed.
- Gather user feedback on the platform and its features, and report this feedback to the product team for continuous improvement.
Documentation and Reporting:
- Maintain accurate records of customer interactions and support activities.
- Prepare regular reports on customer support metrics and issue resolution status.
Requirements:
- Minimum of 1 year of experience in customer support or a related field.
- Proficient in both English and Chinese, with excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
- Detail-oriented with strong organizational skills.
- Experience in the cryptocurrency or cloud computing industry is a plus.
