Responsibilities
- Handle reservations through telephone, faxes & email
- Perform personalized check-in and check-out for guests
- Ensure accurate billing, including posting of room charges and incidental charges
- Presenting statements and collecting payments from departing guests
- Handle general request from guests, such as extra amenities, wake up call services, overseas calls, etc
- Be familiar of the hotel’s room status and inventories
- To interact with guests whenever possible to create a memorable experience
- Any other ad-hoc duties assigned
Requirements
- At least 1 year experience
- Customer oriented
- Good communication and interpersonal skills
- Able to use basic MS Office
- Able to perform rotating shift, including weekends and public holidays
Benefits
- Will be cover under Group Medical Insurance
- Additional monthly performance Bonus
- Central working location
