Job Description: Assistant Operations Manager
Job scope:
· To ensure smooth daily operations within the Attractions, Ticketing, Housekeeping, Food & Beverage, Security as well as the Recreations department.
· To be responsible for proper opening and closing of the Escape/ KidZania parks to ensure that the facilities operate within the agreed schedule and that the safety and satisfaction of Escape’s guests are prioritized.
· To liaise with other departments to ensure the park operations run smoothly on schedule.
· To prioritize, communicate, assign or delegate responsibilities to direct reports to, ensure that their department operates at an efficient level, producing high quality results.
· To control and maintain stocks and inventories, related to their department, responsibly to ensure their department can operate smoothly.
· To properly maintain and create records and documentations with accurate and up to date information, according to company and legal standards, when required.
· To constantly look for ways to improve the effectiveness and efficiency of the department by suggesting improvements wherever needed.
· To carry out duties as tasked with a professional attitude, ensuring that Escape / KidZania service standards, objectives and code of conduct are met or exceeded at all times.
Requirements:
· 5 years of proven management experience.
· Experienced in leisure / travel / tourism industry
· Leadership and management skills
· Communication skills
· Reporting skills
· Computer literate
