x
Get our mobile app
Fast & easy access to Jobstore
Use App
Congratulations!
You just received a job recommendation!
check it out now
Browse Jobs
Companies
Campus Hiring
Download App
Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Patient Service Officer
 banner picture 1  banner picture 2  banner picture 3

Patient Service Officer

1728 Dental Practice (tampines) Pte. Ltd.

Patient Service Officer


Job description

Roles & Responsibilities


Responsibilities:


Front Desk Services


Prepare service reports by collecting and analyzing patient’s information

Attending incoming calls (new enquiries or exisiting patients)

Change or cancel patient’s appointments

Patient Servicing and Relationships


Register and maintain patient’s account by recording medical and personal information data

Building and maintaining relationships with new and existing patients (New, Existing & VIP Referrals)

Resolve service problems by clarifying the patient’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up with patients to ensure resolution (via multiple channels such as calls, email, mail or social media)

Service Improvement Initiative


Keep records of patients’ interactions, process patients’ accounts and file documents accordingly.

Follow and update communication procedures, guidelines, and policies

Greet patients warmly and ascertain problems or reasons for calling

Compile reports and analyze on patient’s overall satisfaction

Requirements:


Excellent interpersonal and communication skills.

Excellent customer-service mindset.

At least Secondary School/'O' Level,NiTEC

Strong interpersonal and communication skills

Required language(s): English, Mandarin (to liaise with our Chinese patients)

Responsible and willing to learn

Caring and cheerful personality

Able to work in a team

✱   This job post has expired   ✱

Sharing is Caring

Know others who would be interested in this job?