URGENT
Location : Nanyang Dri
Position : Software Development Business Analyst, CIO Office
Contract period : 12 months contract, renewable.siness Analyst, CIO Office
Budget at SGD7,500 total monthly rate.
Client is looking for someone with some experience with ServiceNow platform, especially handling demand management, stakeholders management, BA role in managing requirements.
Working hours: Mon – Thu 8.30am to 5.45pm, Fri 8.30am to 5.15pm
Job Summary
The candidate shall be responsible for performing the role of Business Analyst, as the point of contact for the various IT departments to develop/enhance service request (front end UI) form and (system) workflow in ServiceNow.
The key responsibilities are as follows:
1. Work with the various IT functions to gather the requirements for service request automation, draft the mock up UI form and workflow.
2. Bring the draft details to the ServiceNow development team for feasibility discussion.
3. May iterate back to users to change requirements to reduce complexity.
4. Coordinate the activities throughout the software development cycle* between users and development team, update status and raise change requests in ServiceNow.
* namely Requirements Gathering, Development, UAT, Prod Deployment and Verification.
5. Configure the dashboard in ServiceNow for the respective function managers to view the status of the request workflow implementation.
6. Coordinate the UAT of the request workflow during the ServiceNow upgrade or patching, and will be the Point-Of-Contact (POC) to establish the acceptance with ServiceNow technical team.
7. Establish the change management to communicate the changes to the users and conduct briefing on the use of the workflow to the users.
Qualification/ Experience
• Degree/Diploma in Computer Science, Engineering, Business or related discipline.
• Experience in software development projects is mandatory.
• Experience/certified as Business Analyst or Project Manager is a major advantage.
• Experience in ServiceNow modules and applications is a major advantage.
if you meet the above, please email your resume to [email protected]
