Technical Support and Troubleshooting:
· Provide first level support for end-users, including handling software and hardware issues.
· Install and configure new hardware and software, basic Wi-Fi setup, ensuring it integrates seamlessly with existing systems.
· Main projects involving but not limited to inflight point-of-sale solution, inflight marketplace, RFID inventory management.
Project Management:
· Assist in the planning and implementation of IT projects, ranging from system upgrades to new system deployments.
· Coordinate with different departments to ensure IT projects align with business objectives and timelines.
· Monitor project progress, address any issues that arise, and ensure projects are completed on schedule.
· Participate in user acceptance testing, develop test cases.
Business and User Liaison:
· Collaborate with business users to understand their IT requirements and challenges.
· Translate business requirements into technical specifications for vendor implementation.
· Provide training and support to users on new systems or functions.
· Act as a bridge between the IT team and other departments, ensuring clear communication and effective collaboration.
Continuous Improvement:
· Recommend improvements to existing IT systems and processes.
· Evaluate modern technology solutions that could enhance business efficiency and productivity.
Requirements
· Bachelor’s degree in Computer Science, Information Technology, or related field.
· 3+ years of experience in IT support or a similar role.
· Strong knowledge of Windows and macOS operating systems, as well as common software applications.
· Ability to diagnose and resolve technical issues with hardware, software, and peripherals.
· Excellent communication and interpersonal skills, with a customer-focused attitude.
· Ability to work independently and as part of a team in a fast-paced environment.
· Strong organizational skills and attention to detail.
· Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
