- Liaise with HQ departments to develop operational strategies and plans, including systems support, in line with the strategic vision for Silver Generation Office
- Establish strong working relationships with Satellite Offices (SOs) and ensure smooth implementation of operating guidelines that enable SOs to plan, execute and calibrate their operations
- Manage timely data collection and analysis at the Cluster- and SO-level to report and track progress towards strategic goals and milestones, identify areas for improvement and develop forward plans
- Lead the identification and analysis of metrics needed to trend emerging needs of seniors, including the demands and preferences for active ageing programmes and care and support trends, to improve the existing operational model
- Synthesize insights from data and work closely with SOs to drive the translation of recommendations into business actions
- Lead the identification of competency gaps within the Cluster and work closely with Training team to address training needs
- Support project management of cluster projects, including the monitoring of progress, resource utilization, schedule, risks and issues, and coordinate and organise meetings as required
- Prepare written correspondences and presentations to brief and update management and provide administrative and resourcing support as required
Requirements
- A degree or equivalent in any field, from a recognised University
- Minimally 3-4 years of relevant working experience, preferably in similar capacity
- Able to grasp organizational strategies and plans and understand the objectives and impact to operations planning and execution
- Able to formulate guidelines and report templates for the implementation and monitoring of operational tasks by taking reference from HQ directives and planning norms
- Knowledge of how to create and apply various algorithms from database to analyse trends, sense make and identify gaps and areas that need improvement
