- Carry out credit check activity according to Credit process, recording outcomes accurately and in a timely manner.
- Oversees and settles client complaints to guarantee that bills are paid in full and on schedule.
- Uses computers and a range of automated systems to find and keep an eye on past-due accounts
- Convinces clients to pay what is owed, sets up payment plans according to authority level and the clients' financial circumstances, and agrees to extend credit terms within one's own authority level or to escalate as necessary
- Keeps track of customer financial information and the progress of collection efforts.
- Sorts, files, and handles various clerical tasks, including responding to correspondence, creating reports, and keeping track of system data.
- identifies issues with customers' accounts, responds to their inquiries, and counsels them on the best course of action and debt-repayment tactics.
- Oversees one's own workload to make sure SLAs and performance metrics are fulfilled.
- Fosters an atmosphere in which each team member can embody the Company Values
- Positively influences the development of an inclusive workplace where employees feel respected, valued, and free to be themselves.
- Recognizes, supports, and helps establish a culture that puts safety first. guarantees a healthy and safe working environment.
- Participates in evaluation and development planning exercises, as well as formal and informal coaching and training, to enhance one's own capabilities.
- Any additional jobs or projects that your line manager may occasionally assign you.
Job Requirements:
- Degree in Accounting/Finance/Business or related disciplines with minimum 2 years of experience in credit control or related experience.
- Outstanding attention to detail with an ability to reconcile complex account.
- Demonstrated expertise in running multi-currency sales ledgers
- Proven record of delivering effective credit control, with minimal supervision, whilst adhering to strict deadlines.
- Ability to proactively resolve day-to-day operational issues and to effect process improvements.\
- Dynamic, positive attitute with an interest to provide high quality of service to internal and external customers.
