If you're passionate about e-commerce and customer satisfaction, we invite you to bring your skills and enthusiasm to our dynamic team. Together, we can achieve new heights and create exceptional value for our customers. Apply today and be part of our exciting journey!
Key Responsibilities:
Order Management:
- Fulfill online orders, including quality control, packing, and processing.
- Process returns across e-commerce platforms.
- Schedule deliveries and pick-ups with 3rd party vendors.
- Maintain inventory stock levels to meet sales forecasts.
- Coordinate with customers on returns and exchanges.
Customer Service:
- Handle customer inquiries via email, chat, and phone.
- Resolve customer issues promptly and professionally.
Administrative Support:
- Enter data accurately into various software programs.
- Prepare reports and analyze e-commerce performance metrics.
- Maintain records of transactions and customer interactions.
Qualifications:
- Diploma in Business Administration or equivalent.
- Proficient in Microsoft Office Suite and familiar with e-commerce platforms.
- Strong communication, organizational, and multitasking skills.
- Customer-focused with a positive attitude.
