DESCRIPTION
- You will be part of the Managed Services team. Your responsibilities include technical administration, maintenance and troubleshooting.
- You are expected to work with our client to ensure IT Support Services are delivered based on agreed service level definition, much to the satisfaction of both customers & company.
- Managing customer’s expectation is part of your job scope, which required of you to work closely with external & internal project team members.
- You are expected to be a fast learner, to acquire technical implementation skill as and when needed due to business requirements.
- You need to have a strong analytical and problem-solving skill, so as to excel in supporting our customers.
KEY RESPONSIBILITIES
- Monitor condition of server, apps and security measures
- Identify, log and resolve technical problems of the scope (Incident Management)
- Ensure that work is carried out within agreed service levels (Service Request / Incident / Change / Patch Management)
- Respond to site to troubleshoot, diagnose and rectify faults
- Liaise and coordinate the recovery of systems
- Identify potential changes and system improvements for consideration and implementation (continuous improvements)
- Create, maintain and distribute reports of progress to service delivery manager.
- Any other ad-hoc tasks assigned
JOB REQUIREMENTS
- Good knowledge of windows operating systems, Clusters, NLB, or Unix
- Good knowledge of OS Provision, hardening and patching.
- Good knowledge of Solarwinds, Manage Engine.
- Good knowledge of AV solution such as Symantec.
- BMC Control-M
- Good server experiences like AD administration & basic networking experiences
- At least 3 years of relevant working experience in infrastructure support is required for this position
