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Jobs in Singapore   »   Jobs in Singapore   »   Engineering Job   »   Active Directory Engineer
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Active Directory Engineer

Matrix Process Automation Pte. Ltd.

Matrix Process Automation Pte. Ltd. company logo

DESCRIPTION

  • You will be part of the Managed Services team. Your responsibilities include technical administration, maintenance and troubleshooting.
  • You are expected to work with our client to ensure IT Support Services are delivered based on agreed service level definition, much to the satisfaction of both customers & company.
  • Managing customer’s expectation is part of your job scope, which required of you to work closely with external & internal project team members.
  • You are expected to be a fast learner, to acquire technical implementation skill as and when needed due to business requirements.
  • You need to have a strong analytical and problem-solving skill, so as to excel in supporting our customers.

KEY RESPONSIBILITIES

  • Monitor condition of server, apps and security measures
  • Identify, log and resolve technical problems of the scope (Incident Management)
  • Ensure that work is carried out within agreed service levels (Service Request / Incident / Change / Patch Management)
  • Respond to site to troubleshoot, diagnose and rectify faults
  • Liaise and coordinate the recovery of systems
  • Identify potential changes and system improvements for consideration and implementation (continuous improvements)
  • Create, maintain and distribute reports of progress to service delivery manager.
  • Any other ad-hoc tasks assigned

JOB REQUIREMENTS

  • Good knowledge of windows operating systems, Clusters, NLB, or Unix
  • Good knowledge of OS Provision, hardening and patching.
  • Good knowledge of Solarwinds, Manage Engine.
  • Good knowledge of AV solution such as Symantec.
  • BMC Control-M
  • Good server experiences like AD administration & basic networking experiences
  • At least 3 years of relevant working experience in infrastructure support is required for this position
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