Conduct meetings with user groups and stakeholders to gather, understand, and document product/service software requirements.
· Work directly with the business, stakeholders, clients (business and technical), digital agencies and other project teams to develop and implement business and technology solutions that meet our clients program demands.
· Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing Microsoft based systems.
· Assist in troubleshooting software application issues - Write technical procedures and documentation for the applications including operations, user guide, etc.
· Prepare detailed flow charts and diagrams outlining systems capabilities and processes - troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration - Write and maintain system documentation.
· Focus on defining and managing both functional and non-functional requirements across multiple projects at a given time for both internal and external stakeholders.
· Typical deliverables include but are not limited to developing the necessary project artifacts such as logical models, user flows, information architecture, requirement definitions and other documentation as deemed necessary to properly represent the solution.
· Liaise with other development teams (internally and externally) to understand requirements and issues, help in trouble shooting and diagnosing issues when required.
· Support the quality assurance cycle by assisting the testing team, and will work with business owners to develop test case scenarios for functional enhancements.
· The SA will assist the project teams with troubleshooting and maintenance activities of our solutions and platforms where required.
· Maintain awareness of web technology standards and trends, and make recommendations around new implementations.
