Work duration: Till 31 December 2024 (Renewable depending on performance and project)
Working hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Work location: Clarke Quay
- Reports directly to the Survey Experience Quality Manager (SEQM)
- Handle mailbox survey submissions, feedbacks, and requests from survey respondents within stipulated turnaround time.
- Ensure consistent and detail cases notes updated in system after each liaison with respondents.
- Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
- Ensure prompt follow-up for survey cases under pending status.
- Provides accurate daily report on mailboxes activities for the day to relevant stakeholders.
- To swiftly inform QSM on any potential complains arising from survey respondents and ensuring department in charge is aware.
- Ensuring all potential/actual complains are acted upon within stipulate timeline.
- Assist and support SEQM in performing service recoveries for all escalations and negative feedbacks.
- Perform any other relevant ad-hoc duties as needed.
Should you be interested in this position, please contact Juliana at 9230 6374 your resume directly for fast respond.
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1879595 Juliana Lin Yuzhen
