Customer Quality Engineer (CQE)
- Serve as the primary contact for customers regarding quality-related inquiries, concerns and feedback.
- Build and maintain strong relationships with key customers to understand their quality expectations and requirements.
- Investigate and analyze customer complaints, non-conformities, and quality issues to identify root causes and implement corrective actions.
- Coordinate cross-functional teams to develop and implement effective solutions to address customer quality concern promptly
- Ensure compliance with quality standards, specifications, and regulatory requirements set forth by customers and relevant regulatory bodies.
- Conduct regular audits and assessments of internal processes, procedures, and suppliers to maintain quality standards.
Product Quality Engineer (PQE)
- Develop and implement product quality assurance processes, procedures, and standards to ensure compliance with regulatory requirements and industry best practices.
- Establish quality metrics, key performance indicators (KPIs), and quality control plans to monitor and improve product quality throughout the life cycle.
- Conduct product inspections, tests, and evaluations to verify compliance with specifications, standards, and customer requirements.
- Collaborate with manufacturing and engineering teams to identify and address product defects, non-conformities, and quality issues.
- Investigate and analyze product quality issues to identify root causes and implement corrective and preventive actions (CAPAs) to prevent recurrence.
- Utilize quality tools and methodologies such as 8D, Fishbone diagrams, and Failure Mode and Effect Analysis (FMEA) to drive problem-solving and continuous improvement.
Supplier Quality Engineer (SQE)
- Collaborate with purchasing and engineering teams to evaluate potential suppliers based on quality, reliability, and performance criteria.
- Conduct supplier assessments, audits, and qualifications to ensure compliance with quality standards and requirements.
- Develop and implement supplier quality assurance processes, procedures and metrics to monitor and improve supplier performance.
- Establish quality agreements, specifications, and requirements with suppliers to ensure consistency and compliance with quality standards.
- Work closely with suppliers to address quality issues, non-conformities, and corrective actions in a timely manner.
- Provide guidance, support, and training to suppliers to improve their quality management systems and capabilities.
Job Requirements:
- Bachelor’s Degree in Engineering, Quality Management, or a related field. Advanced degree or certification (e.g., CQE, Six Sigma) is a plus.
- Minimum 3 years of related experience in the manufacturing industry
- Strong understanding of quality management systems, standards, and methodologies.
- Ability to work collaboratively across functional teams and with external stakeholders.
- Proficiency in data analysis tools and software
- Experience in industries such as manufacturing, automotive, or healthcare is preferred.
- Commitment to continuous learning and professional development.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with internal and external teams.
