What a HCD Design Director does at Visa Consulting and Analytics
- You will serve as a Creative Director, lead design thinking with HCD approach, build new business and clientele, and support multiple products and services from the ground up.
- As a Director, you will join and lead engagement teams serving our clients and gain exposure to a spectrum of topics that are complex in scale and scope, intellectually demanding, and highly deadline driven.
- You will work in teams of typically 3 – 5 consultants/designers, taking charge of specific aspects of the project. You will do extensive research, source data, lead cocreations and contribute to identifying potential solutions for a specific client problem or challenge.
- Design, lead and facilitate client workshops then synthesize insights into defensible visions, frameworks, and concepts using human-centered design and lean start-up processes.
- Rapidly convert ideas into working prototypes, meshing-together solutions/capabilities that exist within Visa or externally.
- Conduct and/or support in-depth market testing using various qualitative and quantitative research methods
- Develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and be able to apply them to clients’ business problems to actively engage with clients and co-develop meaningful solutions to address their challenges.
- You will also present results to internal Visa stakeholders, client management and at-times implement recommendations in collaboration with client team members.
- Contribute to key Practice building initiatives – Capability - IP generation, training, mentorship, team initiatives.
