This position works closely with the Facilities Manager and Cluster manager, with focus on day to day operations, to ensure full functionality of the workspace to support the Business. The role entails facilities management, receptionist duties, and managing cleaning staff and pantry services. Candidates must be willing to perform receptionist duties as part of their role, ensuring a welcoming and professional front desk experience for all associates and guests.
Responsibilities
- Create a pleasant work environment for employees
- Develop intra-office communications to share information about the building (ie, landlord-sponsored events, equipment repairs, changes in procedures, etc)
- Ensure reception, security, mail room, and janitorial services are continuously meeting the needs of associates and guests
- Receive and manage daily requests from associates, engaging landlord maintenance support or other vendors as needed
- Respond to associate requests in a timely and professional manner
- Perform receptionist duties, including sitting at the reception counter and managing the door/guests
- Manage cleaning staff and pantry services to ensure a clean and well-maintained office environment.
- Create and maintain service level agreements (SLAs) with vendors, and audit services on a regular basis to ensure service quality is met
- Obtain vendor price quotations, prepare POs, monitor invoice processing
- Drive cost savings initiatives, identify services to adjust or bid
- Liaise with site landlords to ensure that the agreed program for planned building maintenance is implemented and monitored
- Ensure compliance with local regulations
- Liaise with the ESG team, execute against strategy, and ensure sustainability-related data delivery per country
- Coordinate with Project Manager(s) to execute renovation and relocation plans
- Work closely with Corporate Security to implement safety standards on site
- Collaborate with the Global Crisis Response team, to work through situations, such as earthquakes, hurricanes, theft, etc.
- Collaborate with FM on-site team members
