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Jobs in Singapore   »   Jobs in Singapore   »   Manufacturing / Production Job   »   Production Support - SY
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Production Support - SY

Toss-ex Pte. Ltd.

Toss-ex Pte. Ltd. company logo

1-3yrs exp and Exp on Unix/sql and monitoring tools

Incident and Problem management.


Morning (7.30am-4.30pm) /afternoon (2-11pm) shifts /night shift time- 10pm- 7.30am


Rotation is every 2 weeks, you'll be on a single shift for 2 weeks.

But you need to be flexible as well since it can change considering this is a new team.


• Perform work in shifts to provide 24/7 on-site .

• Incident and Problem management.

• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.

• Provide root cause analysis techniques to determine cause and resolve complex system issues.

• Perform post-resolution follow-ups to ensure problems have been adequately resolved.

• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

• Work with onsite and offshore teams across multiple technologies/applications

• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.

• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

• Good to have knowledge, experience on UNIX and SQL

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