Job Summary:
- Industry: Healthcare
- Location: Jurong East
- Employment type: 4-month contract
- Working hours: 8.30 am - 6 pm (Mon-Thu); 8.30 am - 5.30 pm (Fri)
Job Responsibilities:
- Deliver excellent customer service to callers by understanding caller's needs
- Provide timely, accurate and appropriate information and assistance to address caller's enquiries
- Book or reschedule appointments based on the caller's request
- Handle any other hotline administrative functions such as handling emails, referral requests and emergency activation
- Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved
Job Requirements:
- Minimum Diploma in any discipline
- Preferably 1 to 2 years experience in the healthcare industry, contact centre environment and/or service-related industry
- Able to communicate, read, and write fluently
- Pleasant and cheerful personality with good interpersonal skills
- Able to adapt to fast fast-paced working environment
- Computer literate and good typing skills
- Able to multi-task and work in a stressful environment
By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret that only shortlisted candidates will be notified.
Registration No: R22110663 / EA Licence No: 12C6253
