Responsibilities:
- Actively engage in incident response: triage and remediation
- Follow standard operating procedures, while recommending improvements as a result of experience and observations
- Point of escalation for critical customer issues
- Contribute to improving Imperva’s global network performance and stability
- Building and maintaining knowledge as you develop expertise
- Training and mentoring of new NOC engineers
- Assist on long term projects and operational issues as needed
- Analyze operational data to produce reports and insights on network performance
- Willingness to grow in knowledge and span of responsibility
Requirements:
- Experienced in troubleshooting, in a Networking engineering capacity
- Working knowledge of Internetworking (BGP)
- Excellent knowledge of TCP/IP fundamentals, HTTP/S and DNS
- Basic knowledge of Linux and scripting languages
- A strong team player who is accountable towards business urgency
- Ability to stay organized in a multi-tasking environment
- Networking certifications: such as CCNA, JNCIA will be a plus
- End-user experience with various monitoring tools/systems (Zabbix, Grafana, ELK, Pingdom etc.)
Other information:
- Working Location: Suntec City
- Working Days: 5 Days a week (Inclusive of weekends & PH)
- Working Hours: 6.30am – 3.30pm or 7.30am-4.30pm