- Speak/Massage with customers over the email/phone/IM in order to schedule, remind and follow up on appointments
- Email or mail reminders to customers or clients when appropriate
- Answers phones and emails, schedules and confirms appointments, and inputs customer data into systems.
- Completes requests by greeting customers and answering or referring inquiries.
- Ensure accuracy of all IT hardware and software assets
- Maintaining accurate inventory data collection, storage, tracking, and maintenance of information associated with IT hardware and software within contracted service levels at the account.
- Responsible for asset tagging and ensure all assets are tagged in accordance with Organisation’s quality control standards
- Prepare asset management process to handle asset lifecycle from Procurement to disposal
- Prepare weekly and monthly report of Asset Management activity and progress including updating of inventory list
- Plan and mange yearly asset verification exercise and signoff from user
- Coordinate with desktop team from different region to update the asset inventory when there are any deployment/changes to asset data
x
