Duties and Responsibilities:
- Handle documentation for all shipments and plan for collection/delivery to meet cut-off timing.
- Prepare and process shipments efficiently.
- Follow up with customers on shipment status, building good customer relationships, and assist with customer requests.
- Maintain regular contact/rapport to understand and forecast customers' requirements.
- Ensure prompt closure of all job files to meet month-end closing of accounts.
- Ensure KPIs are met consistently.
Required Qualifications and Attributes:
- Diploma or degree in Logistics, Supply Chain Management, or a related field.
- 1-2 years of working experience in freight forwarding companies.
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and logistics management software.
- Ability to work independently and as part of a team in a fast-paced environment.
- Attention to detail and problem-solving abilities.
- Knowledge of Sysfreight will be an added advantage.
EA Personnel Name: Wong Choo Sian
EA Personnel No: R1762582
EA License No: 23C1703
