ACCOUNTABILITIES:
HE Programme Delivery: Monitor and maintain an efficient and coordinated system to deliver the programmes. Work with University Partner and inter-departments to ensure students are well supported in learning.
Coordination with University Partners/Stakeholders: Maintain good relations with university partners/stakeholders and student leaders. To stay abreast of changes by university partners/stakeholders which may affect resource management. Coordinate and execute activities to facilitate visits.
Lecturer Management: Tabulate the information required for the accurate deployment of qualified lecturers. Ensure lecturers are approved to teach by both SIM and CPE. Propose resolutions to issues faced by lecturers.
Student Management: Maintain timely, friendly and nurturing communication with stakeholders including prospects, students and alumni. Resolve customer complaints and feedback. Work with academic leads to review academic performance and carry out intervention for weak-performing students.
Class Scheduling and Assessment Management: Carry out delivery operations in accordance with course requirements, CPE regulations and internal quality requirements.
Process Innovation: Coordinate data to enable digitisation and automation of systems. Collate team feedback, identify pain points and suggest workable ideas. Participate in testing and UAT of new systems before final execution.
Marketing and Recruitment: Maintain an updated pool of students and graduates to profile. Roster and support all marketing and recruitment efforts, conduct briefings and work with key stakeholders to ensure smooth on-boarding of new students.
JOB REQUIREMENTS:
- Bachelor’s Degree or Diploma / “A” Level holder
- 3 - 5 years of working experience
- Excellent communication, inter-personal and presentation skills
- Team player with mature personality and positive attitude
- Resourceful, self-driven and independent
- Meticulous, able to multi-task, work under pressure and commitment to meeting deadlines
- Strong command of written and spoken English
