- Responsible and accountable for all operations in relation to the Reservations area of the Hotel whilst on duty
- All computer input, manual filing procedures, and statistical information relevant to reservations must be of high quality
- You should strive to provide the most comprehensive and accurate information, to telephone callers, guests, and other staff and the Department of the Hotel
- Collaborate with the Front Office and other departments to ensure seamless guest experiences
- Responsible for ensuring that clear and constant communication lines are kept with all staff, areas, and other Departments
- Maintain clear and effective communication with guests via phone, email, and in-person interactions.
- To ensure that every reservation contains the correct and applicable information. This will alleviate guest concerns during the check-in and check-out procedures.
- To ensure that you as a Reservations Agent for the Hotel have a comprehensive knowledge of the town and what is happening within the city at all times, and to ensure that all guest or caller enquires are met with prompt, informative yet friendly solutions
- Provide information about hotel facilities, services, and local attractions.
- Upsell hotel services and amenities to maximize revenue
- Strive to implement the Accor Vision and demonstrate active use of the Accor Values
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