Job Responsibilities:
· Arrange collection and deliveries of Sea freight for import moves
· Taking operational, routing, and customer service responsibility for all shipments handled
· Using preferred list of truckers and vendors to identify customer solutions based on rates and service
· Coordinating between shippers, consignees, and sea carriers
· Complete all necessary import documentation in order to remain compliant with regulations
· Entering import shipment information into the system
· Receive, review, and process documents, follow up with origin offices for clarifications and resolutions on paperwork, and follow all processes to ensure smooth completion
· Establishing and maintaining a positive relationship with customers and vendors
· Providing classification recommendations to customer with approval
· Coordinating and preparing all necessary import documentation
· Responding to any customer questions concerning import milestones, shipment status, and charges
· Remain within company guidelines to customer inquiries regarding shipments
· Escalating uncommon, complex customer issues to the next level manager for resolution when necessary
· Processing the billing, invoicing & cost verification for the shipment.
· Performing other related duties, as assigned.
All applications will be treated in the strictest confidence and only shortlisted candidates will be notified
Yap Lay Choo
EA Licence No. 03C5391 | Registration No. R1987101
