Basic IT knowledge
Contact Centre Experience
Customer Service Skills
Ability to Multitask
Ability to handle difficult customers
Ability to draft professional email respond back to customer
Familiar with smart TV operation and handphone application (download application/ install/ uninstall)
Familiar with internet surfing on the PC
Basic troubleshooting of PC and software
Willing to work on weekends and Public Holiday
Working hours 8:30am to 8:30pm / 1pm to 1am
Rotating shift (2 days work 2 days off)
Working location at Kaki Bukit office
Must be able to converse in Mandarin (to communicate with Mandarin speaking callers)
