Responsibilities
- Plan and execute Internal Audits (program manual audit, office audit, Process monitoring) and file assessment forms.
- Assist the Certification Manager/Director in management review and advisory council.
- Register, investigate, handle, follow-up and coordinate with the Certification Manager/Director for complaints, incident and appeals.
- Assist the Certification Manager/Director with handling of claims.
- Define, select, and follow-up of improvements.
- Filing of Improvements:
- Pursuit of efficiency/QHSE improvements.
- Processing of corrective actions with regards to the QHSE system.
- Supervise accreditation, Procedure Manual, and specific program manual and its implementation, validate new programs:
- Maintain and ensure implementation of Accreditation-demands, including but not limited to Procedure Manual and impartiality check and all activities implemented from the QHSE manual.
- Verify and review the overall management system, in compliance with ISO 9000, ISO 19011, ISO/IEC 17065, ISO/IEC 17021 and ISO/IEC 17020, and other Government Regulation
- Validate the program by means of reviewing the certification, inspection, and pest management -process(es).
- Evaluate the use of accreditation logos in marketing material.
- Evaluate the organization and environment on efficient and correct operation of the certification and inspection program:
- Technical check on objective and justified certification decision.
- Coaching certifiers and personnel on improvements.
- Identify improvements for the system (means and methods).
- Identify and report omissions to Management.
- Evaluate whole certification, inspection, pest management processes to ensure its effectiveness and efficiency.
- Report the result of evaluation of whole certification, inspection, pest management processes and the functioning of the quality management system to the Certification Manager/Director for continuous improvement.
- Assessment of control organizations.
- Ensure and control that the QM is carried out in accordance with company procedures and carry out company risk prevention ang opportunity attainment in accordance with applicable systems and procedures.
- Approve and ensure the qualification of personnel related to QM system knowledge and its implementation.
- Identify qualification criteria by means of coordination with Scheme coordinator if needed.
- Monitor the qualification of certification, inspection, pest management personnel to meet qualification criteria per standard requirement, along with Scheme coordinator and certifier if needed.
- Monitor the qualification QM personnel.
Requirements
- Bachelor's degree or comparable level by training or experience in a relevant discipline.
- Minimum 5 years of experience in inspection, certification, pest management industry or related field.
- Having experience as program coordinator, supervisor, or relevant position.
- Lead auditor training.
- Knowledge of the current version{s) of ISO 9001, ISO/IEC 17065 and/or ISO/IEC 17021, ISO/IEC 17020, and other Government Regulations
- Knowledge of audit principles, practices, and techniques ISO 19011
- Experience with QHSE and/or other sustainability standards.
- Knowledge of company/management processes.
- Knowledge of inspections, pest management and certifications.
- Good command of English spoken and written.
