Job Description:
- Respond to Tier I support requests via phone and email.
- Enter call data into the tracking system.
- Interact with clients in a courteous and professional manner.
- Troubleshoot and diagnose escalated problems using checklists and guides.
- Seek technical assistance or escalate problems when necessary.
- Implement predetermined software or hardware changes to resolve issues.
- Document incident/problem status and resolution in the tracking log.
- Record solutions to common problems and responses to frequently asked questions.
- Work with basic infrastructure and networking products.
- Provide maintenance and support for client products, peripherals, network, and physical moves.
- Setup, configure, and maintain video-conference, audio-visual equipment, and other electronic devices for presentations or conferences.
- Work closely with other IT support elements within the region and at HQ IT.
- Configure, install, and troubleshoot PCs, peripheral equipment, and other personal computing devices.
- Evaluate and pilot test new hardware and software products and services.
- Maintain a proper inventory of all IT-related equipment and software.
- Disseminate IT information to the office and visiting staff.
- Stay abreast of technologies (hardware and software) deployed on Purchaser’s premises.
- Follow Standard Operating Procedures and demonstrate commitment to achieving SLA goals of the team.
- Willing to work overtime if requested, typically for VC standby on late nights.
- Demonstrate proactive teamwork, honesty, and responsibility at all times.
Job Requirement:
- In-depth understanding of information systems technology, including common computer applications, operating systems, hardware, networks, and messaging systems.
- Familiarity with Lenovo/Dell products (laptops/desktops).
- Proficiency with Microsoft products such as Office, Lens, SharePoint, Teams, Yammer, OneNote, Groups, OneDrive, etc.
- Deep knowledge of O365, Cisco products, VC, Jabber, Webex.
- Experience with Treasury applications and supporting trading floors (e.g., Bloomberg, Summit, Thomson Reuters, Putty).
- Expertise with mobile applications, DEP, Intune, MDM, Mobile Iron, Google Chrome Tablet, Android, etc.
- Familiarity with ticketing systems (preferably ServiceNow) and mandatory discipline in creating ticket remedies for IT support attended.
- Excellent English communication skills, both verbal and written.
- Good teamwork abilities and capability to work independently with minimal supervision.
- Willingness to work overtime, including weekends, especially for large project implementations involving server room/network tasks.
- Strong hands-on experience in resolving common problems in computer hardware, email systems, remote access, and network communications.
- BS degree in Computer Science, Engineering, Information Systems Management, or a related field, or equivalent work experience of three years.
- Minimum of 4 years of experience in a relevant technical field.
HOW TO APPLY:
Interested applicants, please click on “Apply Now” and provide the below details in your resume.
We regret only shortlisted candidates will be notified.
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Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Jordan Fung Si Jong
EA Personnel Reg No: R23112945
