Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to Know the Team
We are a team of product designers working across various workstreams within the fulfillment design team. Our focus is on enhancing the driver platform experiences, including pricing and driver satisfaction, ensuring the platform can efficiently fulfill mobility and delivery requests from consumers. Additionally, we are part of a larger design family comprising content designers, design research strategists, UX engineers, and Design Ops, totaling around 150 people!
Get to know the Role
As a Senior Product Designer on the Scale Ops team, you will be at the core of our mission to empower Grab users to make quality data-driven decisions and drive optimal outcomes for the marketplace. Based in Singapore, you will enjoy a high level of independence and be highly motivated to collaborate with cross-functional teams on a variety of problem spaces, designing internal tools for the platform such as creating an integrated suite of capabilities that enables operational scaling through comprehensive insights into Marketplace health, Competitive landscape, Partner performance, as well as automation, advanced diagnostics, and planning.
The Day-to-Day Activities
- Ensure we build the right solutions - addressing value, usability, feasibility and viability, and negotiating any necessary trade-offs with minimal waste, while safeguarding goals.
- Confidently defend design decisions and effectively convince senior stakeholders.
- Drive collaboration across domains, functions and teams; facilitating their alignment and efficiencies by driving discussions, workshops and exploration.
- Drive problem exploration, solution discovery and solution delivery across teams; displaying autonomy to work and navigate complexity independently.
- Act as a force multiplier by helping designers in adjacent teams deliver better work.
- Develop problem-framing approaches, establishing new starting points that lead to new kinds of solutions, affecting strategic thinking, not just execution, across teams.
- Collaborate closely with the design research operations team to confirm the assumptions of your design.
- Design simple solutions to particularly complex problems; knitting together multiple ‘products’ in an experience and unlocking new value.
- Produce visual design that elevates the quality, consistency, and credibility of user experiences.
- Use a variety of prototyping tools and methods to create highly interactive and realistic prototypes with complex functionality.
The Must-Haves:
- Min of 4+ years of product design experience in product design.
- An excellent portfolio demonstrating design process, shipped work and impact with a strong design sense.
- Solid experience in creating wireframes, storyboards, user flows, process flows, and site maps.
- Ability to craft strong design presentations and storytelling by keeping our users in mind.
- Adept at solving complex problems and great attention to detail.
- A strong track record of iterative design, working closely with product tech and business partners from inception through implementation.
- Excellent fundamentals in interaction and visual design craft and practice.
- Experience coaching others in interaction design, visual design or prototyping.
- Excellent knowledge of web portal development.
- Must be proficient and highly skilled in Figma.
