Responsibilities:
Customer and Site Management:
Act as the primary liaison for customers and sites.
Collaborate closely with customers to comprehend their technical needs and provide customized solutions.
Offer ongoing technical guidance, support throughout the deployments by understanding the users’ pain points and recommending solutions to address them.
Conduct training sessions and workshops to educate customers on the utilization of Ailytics’ products and technologies.
Ensure customer satisfaction and retention.
Monitor and report on key customer success metrics.
Willingness to travel to customer sites as required. Must Have Driving License
Physical Deployment of Video Analytics solutions:
Deliver and install hardware to integrate Video Analytics solutions into customers’ workflows and systems.
Troubleshooting:
Troubleshoot and resolve technical issues to ensure customer satisfaction.
Platform Administration:
Provide comprehensive support for the web dashboard and mobile applications, including user account creation, site creation, and troubleshooting.
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