Summary
Imagine what you could do here. At Apple, great ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! Apps are changing the world, enriching people’s lives, and enabling developers to innovate like never before. As a result, the App Store has grown into an exciting and vibrant ecosystem for millions of developers and more than a billion users. Exciting, right? If you would like to contribute to the world's greatest app store, read on to learn how you can help us deliver. The App Review team is looking for an experienced technical customer relations or developer relations communicator adept at resolving complex business issues while supporting the global Apple Developer Program community.
Description
Represent Apple to support developers by enabling them to develop their life best’s work on the App Store and navigate App Store policies compliantly. You will interact with developers in the Asia Pacific region on the phone and in writing, but depending on your language skills, you may be focused on a certain market. Responsibilities include:
- Communicating, tracking, and managing issues from day-to-day operations with business partners.
- Developing strong relationships with App Review colleagues and peers.
- Collaborating with colleagues, providing support, listening and being open to others when they need you. Empathy is a key attribute to be successful in this role.
- Superb communication skills and attention to every detail is vital. Being accurate, thorough and complete is key to your success.
Minimum Qualifications
- Minimum 2 years of customer service experience.
- Language proficiency in English to work effectively with App Review colleagues and peers, and one of the listed languages to support developers in-market: Chinese, Japanese, Korean, or other languages of the Asia Pacific region.
Preferred Qualifications
- Able to hold conversations clearly and fluently.
- Able to self-manage without guidance and supervision.
- Able to effectively resolve conflicts and exercise great negotiation skills.
- Able to summarize and explain complex issues in easy to understand terms while providing detailed reporting on issues and case summaries.
- Has a positive and upbeat attitude to help developers resolve issues with their apps, while maintaining composure and remaining resilient during challenging situations.
- Problem solving mindset and technical aptitude: Able to evaluate situations and problems and approach them in a methodical manner. Ability to be resourceful to research issues and provide potential solutions.
- Highly adaptable: Able to understand work related changes quickly and accurately while being able to effectively apply them to your work.
- Knowledge of the app development environment, key players, and business models, with a fundamental understanding of mobile technologies, mobile app ecosystems, app business models, and app development processes.
- Strong data analysis, time management, and reporting skills.
- Experience with Mac development platform a plus.
