The Banquet Operation Executive is responsible for assisting in the planning, coordination, and execution of banquet events. He/she works closely with the F&B Operations Manager and other departments to ensure all events run smoothly and efficiently, delivering high-quality service to guests.
Key Responsibilities:
Event Coordination:
- Assist in planning and organizing banquet events, including weddings, corporate meetings, and other social functions.
- Coordinate with clients to understand their needs and preferences, ensuring all details are captured and executed as per their expectations.
- Prepare event orders and communicate event details to relevant departments (kitchen, housekeeping, etc.).
Team Management:
- Supervise and support part-time staff, including servers for the setup.
- Conduct briefing sessions for new staff and ongoing training for existing staff to maintain high service standards.
- Schedule staff shifts and manage labor costs within budget.
Operations Management:
- Oversee the setup and breakdown of banquet spaces, ensuring they meet the specifications outlined in event orders.
- Ensure that all equipment, décor, and supplies are properly set up and functioning.
- Monitor the event progress, addressing any issues or changes that arise in real-time.
Customer Service:
- Greet clients and guests, ensuring a welcoming and professional environment.
- Address client and guest inquiries, complaints, and requests promptly and effectively.
- Ensure high levels of guest satisfaction by maintaining service standards and addressing any issues.
Job Requirement:
- Experience: 2-3 years of experience in banquet or event management,
- Skills:
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Leadership and team management skills.
- Ability to work under pressure and handle last-minute changes.
- Proficiency in Microsoft Office Suite and event management software.
Working Conditions:
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Physical stamina to stand for long periods and lift heavy items if necessary.
Career Path:
This role can lead to advancement opportunities such as Banquet or F&B Manager, depending on performance and experience.
Personal Attributes:
- Detail-oriented and proactive.
- High level of professionalism and reliability.
- Passion for hospitality and customer service.
