COMPANY DESCRIPTION
NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.
Our purpose is to achieve health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.
For more information, please visit https://ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.
RESPONSIBILITIES
Our Medical Social Workers collaborate with a multi-disciplinary team of stakeholders to regularly review individual residents' medical, nursing, therapy, and social aspects as part of delivering person-centric care. They will be involved in the means-testing review, and provide fair payment proposals, financial application assistance, and any appropriate assistance based on the social & economic status of the family and/or resident.
Admissions
- Provide financial counseling upon admission
- Co-ordinate an assessment on site of the patient to assess nursing/rehab status/behavioral and any social concerns
Case Conference
- Review social aspects inward with regards to activity participation, visitors and befriending, financial consideration status, etc.
- Provide therapy/nursing/medical/social recommendations and support family and resident to complete home discharge or other care options
- Review supporting documents for referral to other care options and seek financial assistance for home equipping as recommended by the therapist where required
- Provide counseling to patients with psychosocial issues
- Facilitate family conferences for discussion on financial considerations, if necessary
- Work with the Nursing team to review care for residents and understand their social situation
Financial Assistance Schemes
- Work with resident or next-of-kin on financial considerations (e.g. Government Means Test subsidy)
- Review cases and facilitate meetings for Medifund cases
- Apply for financial assistance (e.g. Means Test, Medifund, IDAPE, ELDERSHIELD, MFEC)
Reports
- Update residents' profile and movement in database
- Review next-of-kin details and update residents' social report
- Review residents accounts receivable status report
Supervision/Development of team members
- Manage and supervise team members in case management team
- Guide on the professional development of team members
- Degree in Social Work or related discipline
- At least 5 years of relevant experience
- Social work in healthcare background preferred
- Good interpersonal and problem-solving skills
- Caring, positive and self-disciplined individual
- Ability to work well in a team
- Proficient in Google Workspace (i.e. Gmail, Google Docs, Sheets, Slides etc)
