About the Client:
An exceptional opportunity for a Customer Service Specialist has just emerged at one of the world's premier financial services institutions.
Responsibilities:
Provide exceptional customer service through handling phone and email inquiries, maintaining accessibility, and efficiently managing service requests for customers and distribution partners.
Key Responsibilities:
- Respond professionally and promptly to customer phone calls and emails.
- Record accurate customer interaction data in the CRM system.
- Follow up with customers effectively and timely as promised.
- Escalate issues and concerns to management for resolution.
- Accurately prepare requests such as policy summaries and beneficiary information.
To succeed in this role, you must deliver exceptional customer service, accurately manage service requests, and communicate effectively while maintaining meticulous attention to detail and integrity.
Skills/Requirement:
Key Requirements:
- 'A' Levels or Diploma with relevant experience preferred.
- Previous experience in an insurance or financial services organization is essential.
- Strong interpersonal and communication skills.
- Cheerful and pleasant disposition.
- Meticulous, detail-oriented, and high integrity.
If this sounds like you or you would like to learn more about the opportunity, please contact us immediately.
Interested? Apply now, as we will be reviewing applications throughout the advertising period!
We regret to inform you that only shortlisted candidates will be contacted.
PERSOLKELLY Singapore Pte Ltd • EA License No.01C4394 • EA Registration No. R1330844 (Naveen Vasudevan)
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
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