Job Summary
Learns to use professional concepts. Applies knowledge and basic problem-solving techniques to define and resolve problems. Determines a course of action based on guidelines.
Responsibilities
Requirements & Support
- Supports deployment projects by validating customers' order requirements with CPM and other stakeholders, and project manages of the technical deployment, with the IBX manager.
- Develops technical knowledge of the IBXs and investigates, with through partnership with more senior TDMs in addressing internal issues, within a limited scope
- Receives detailed instructions from more experienced TDMs and operations teams to provide solutions cross-functionally to resolve entry level customers' non-standard order requirements.
Liaises with CPM - Follows standard practices and procedures to facilitate smooth service delivery and ensure provisioned services meet and exceed customers' expectations
Supports reinstall projects where required
Project Planning
- Creates simple task list to document and understand the customers' deployment, shadowing more senior team members on development of project implementation plans.
- Coordinates with operations, under the guidance of more senior team members, Learns to use professional concepts to ensure tickets are set with appropriate commit dates.
- Follows up with operations and suppliers to ensure work is completed Completes routine work on time and according to quality standards.
- Receives detailed instructions on all work
Implementation and Delivery
- Supports the planning, development and delivery of customer implementations within a limited scope and close direction.
- Works on assigned project activities.
- Supports senior team members on inventory auditing and records keeping during project implementation
Cross Functional, Customer Support & Customer Communications
- Supports senior team members on the investigations and resolutions of customers' and cross-functional issues during project implementation.
- Maintains regular communication with CPMs and IBX operations, as well as SEs, CSMs and Account Executives functional & cross-functional teams throughout the implementation.
- Learns Equinix operations Policies and Processes
Process Support/Optimization
- Learns and follows business and/or technical processes within the IBX; may start to identify opportunities for improvement for basic or narrowly focused processes (e.g. Order fulfillment process) Systems Support.
- Develops knowledge of and learns business systems
Data Support/Analysis
- Supports the team in ensuring operations provisioning data is accurately input into business systems.
- Supports the team in any physical audit efforts.
Vendor support
- Supports the team and IBX operations on any required vendor support.
- Receives detailed instructions to support the project management of supplemental vendor support for EIS and operations as it relates to the assigned deployment.
Typical Degree & Years of Experience
- Minimum Diploma in related field
o Mechanical Engineering
o Electrical Engineering
o Information Technology
o Computer Networking
- Min. 1 year of Project Management skills, and Data Centre Certification
EA License number: 11C4879
