What we seek to accomplish together:
- Responsible for developing automation playbook/runbook/cookbook to automate tasks relating to service delivery and operation
- Responsible for implementing automation use cases in production and support to modification, and troubleshoot further
- Responsible for managing the automation platform in operations and making sure that the platform is available all the time
- Responsible to run and manage automation playbook in day-to-day operations
- Responsible to manage operational activities in relating to automation and automation platform
Responsibilities:
- Understand the automation specifics and concepts in day-to-day service delivery and operations in IT Managed Services
- Build and maintain automation runbook or playbook or cookbook using some of these automation technologies such as ansible, python, PowerShell, Chef (ruby) Terraform (HCL), groovy, JavaScript, and other scripting languages
- Operationalize and manage automation development to improve productivity
- Knowledge in developing automated scripts to test automation playbooks before operationalization
- Good understanding of code control and versioning of Infra-as-code (IaC)
- Good to know integration with tools such as ITSM and etc
