NTUC Enterprise Co-operative Limited is the holding entity and single largest shareholder of the NTUC group of Social Enterprises. We aim to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food, and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives. The Team We believe that diversity is key to driving an innovative, cohesive, productive, and fun workplace!
Hence, at NTUC Nexus, our people join us from all around the world. Be sure to be soaked in an environment with different ethnic groups driving innovation and injecting some creative juice as one! We are spreading our team of passionate and dedicated folks into different social enterprises such as NTUC Fairprice Group, NTUC First Campus, NTUC Health, and others! They contribute to our social purpose through technology. We are here to create impactful technologies!
DUTIES AND RESPONSIBILITIES:
- Collaborate with internal and external stakeholders to define network, IT infrastructure and equipment requirements, and develop comprehensive project plans to meet the technological needs of the event
- Oversee End-User Services (EUS) department, managing their on-site schedules and dashboard reporting.
- Lead and guide the EUS team in efficiently addressing user tickets related to hardware, software, networking, etc.
- Manage endpoints staging and onboarding to device management systems & endpoints asset management records.
- Ensure adherence to timelines, budgets, and quality standards.
Equipment Procurement
- Understand and define the network specifications to meet the requirement of different functional area’s
- Oversee the supply, setup, and maintenance of IT equipment required for the event, including hardware, software, and networking devices
Equipment Installation and Configuration
- Oversee the installation, configuration, and connectivity of IT equipment for proper integration.
- Ensure IT Systems are secure, scalable and meet event requirement
Maintenance and Support
- Develop and implement risk management strategies to mitigate potential technology-related disruptions and ensure the reliability and stability of IT systems and equipment during the event.
- Establish maintenance schedules, conduct inspections, and coordinate repairs or replacements.
- Develop and maintain documentation of all related processes and procedures
- Recommend and evaluate technology upgrades and refresh to maintain optimal performance and security
Security and Compliance
- Collaborate with IT security teams to implement security measures and provide assistance in security investigations to ensure compliance with regulations and policies.
Vendor Management
- Build and maintain relationships with vendors and service provider
- Negotiate service contracts and ensure effective communication for timely support and maintenance according to service levels.
Budget and Asset Management
- Manage the IT equipment budget, forecast expenses, and optimize
- Assist in implementing equipment asset management strategies, including monitoring lifecycles and tracking inventory.
Knowledge Management
- Maintain records of equipment inventory, maintenance, and service contracts.
- Prepare regular reports on equipment performance, maintenance costs, and compliance status.
Research and Emerging Technologies
- Stay updated on IT equipment trends and emerging technologies and implement strategies to align IT equipment with emerging technologies.
- Assist in evaluating new products and recommending innovative solutions for operational efficiency and cost-effectiveness.
JOB REQUIREMENTS:
- 3-5 years of experience leading a Helpdesk team, with at least 7-8 years of overall work experience, or relevant certification in helpdesk and deskside support.
- Strong Knowledge in IT infrastructure (Servers, Networks, Cloud computing)
- Experience of Google Workspace, GCP, Microsoft Active Directory, File and Print Services are highly preferred.
- Strong understanding of computer hardware, including WindowsOS, Android, macOS, and iOS.
- Demonstrated problem-solving and troubleshooting skills, with comfort in navigating ambiguity.
- Ability to thrive in a results-oriented, fast-paced environment.
- Strong skills in vendor and stakeholder management.
ATTRIBUTES WE'RE LOOKING FOR:
- Excellent track record of successful service delivery.
- Customer service mindset with strong people orientation.
- Excellent oral and written communication skills.
- Naturally positive attitude, maintaining patience and composure under pressure.
- Team-oriented mindset with a willingness to go the extra mile.
- Passionate about new technology and innovation.
- Fast learner, thinking lean, and inspiring to find better ways to perform routine tasks.
