Job Title: IT Deskside and Technical Support Specialist
Duration: 12 Months (renewable)
Location: Central, Singapore
Job Summary:
Handle IT-related tasks from server to network to PC client (notebook & desktop) including PC and peripheral setups, parts replacement, pre-installed baseline configuration, and OS patching. This job fills up the role as a deskside and technical support for PC, servers, and network break/fix, mostly hardware for network and servers and simple troubleshooting.
Key Responsibilities:
- Monitor and diagnose network LAN points.
- Perform data backup and restoration.
- Handle users’ ad-hoc requests and troubleshoot networks in a data center.
- Escort vendors to the data center for hardware replacement.
- Lay cables between racks and install/rack servers and network devices.
- Unmount decommissioned devices for disposal and rack new hardware.
Required Skills and Knowledge:
- Basic knowledge of server and network.
- Strong in Microsoft apps: Office 2019, Windows 10/11, Internet Browser & Proxy.
- Knowledge in Active Directory, Domain, SCCM, BeyondTrust, Bitlocker, Antivirus, WLAN, CrashPlan, Webex, collaboration tools, Global Protect VPN, Entrust, MDM for mobile.
- Datacenter environment knowledge including UPS, EMS/SMS, Telco links.
- Office IT facilities including television, projector, copier, IP phone.
Additional Requirements:
- Liaison with regional and global teams.
- Support locations in Singapore (office, co-location, product distribution centers).
- Provide user IT needs remotely (outside of Singapore).
- May require to work beyond office and outside hours, such as for shutdown infrastructure for yearly building power maintenance.
