Responsibilities:
· Provide technical support services remotely or onsite as per service level agreement including
Break-fix.
· Emergency support.
· Software upgrades.
· 24 x 7 rotational on-call standby duty.
· Engage customers and vendors to deliver a fit-for-purpose and future-proof solution design that meet their business objectives, adhering to project delivery framework and vendors' product lifecycle.
· Develop and implement infrastructure projects adhering to project scope of work, timeline, budget, with quality.
· Develop concise project documentation such as High-Level Design, Low-Level Design,
· Migration/Implementation MoP, User Acceptance Test, User Guide documents, System Documentation.
· Develop test cases and conduct hardware & software regression tests on new software/hardware prior to deployment or proof of concept of solutions.
· Perform configuration change for network enhancement and validation of new service/feature.
· Prepare reports and documentations outlining findings and solutions when required.
· Continually research new technologies and educational opportunities.
Requirements:
· Tertiary education in Computer Networks, Information Technology or Cybersecurity.
· Possess Technical Certifications in any of the following domains will be an added advantage. (Data Center / Routing & Switching / Security / Service Provider / Wireless)
· 3-5 Years’ experience in filed or service engineering, specifically on network, wireless, and network security projects.
· Possess an analytical mind with strong problem-solving skills and the ability to work independently and cope with pressure.
· Able to work flexi hours (even after office hours when required).
· Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
· Preferably with knowledge and hands on experience in any of the following areas:
o LAN Switching technologies such as VLANs, VXLANs, STP/RSTP.
o WAN and Routing technologies such as OSFP, IS-IS, BGP, MPLS.
o Network Authentication technologies such as 802.1x Radius, Active Directory, Posture, Profiling.
o WIFI technologies such as WLC, 802.11ac, PEAL, TLS. Experience with heat map coverage mapping will be an added advantage.
o Network Monitoring / Performance measurement such as Solarwinds, MRTG, PRTG.
o Packet Optical Network solutions such as IPoDWDM.
o Network security solutions such as NG-Firewalls, VPN solutions, UTM, endpoint security, IPS/IDS, token-based authentication solution, antivirus gateway, data encryption, DDoS protection system and PIN verification systems.
o Appliance based Server/firewall/WAN load balancers such as Proxy Server, WAN Optimization and Applications Acceleration systems.
o DNS, DHCP and IPAM (DDI) solutions.
o System Experience includes Linux/Unix, Microsoft Active Directory, DNS, DHCP and MS Server.
o Virtualization solutions such as VMWare, Hyper-V.
o Cloud Experience with AWS, Azure.
Nera is committed to offering our employees a safe, engaging and fulfilling workplace, with considerable opportunities for advancement.
