Reservations Agent
The primary role is to provide professional customer service support via telephone or email correspondence, ensuring information furnished to guests are accurate and appropriate.
Reservations agents are also expected to work with affiliates and chauffeurs to ensure timely reporting in assignment. He/she will ensure data entry is seamless.
Job Scope:
Responsibilities:
- Attend to inbound and outbound calls and assist with transport and concierge bookings for clients.
- Perform calls to affiliates and drivers daily for job reminders.
- Ensure that all correspondence is replied within 24 hours.
- Ensure follow-ups are done promptly.
- Engage in active listening with callers, confirming and clarifying information when necessary.
- Being patient and diffusing angry clients if necessary.
- Proficient with usage of system (Training will be provided), have experience in using Microsoft Office applications (Word, Excel, Outlook).
- Ability to provide quotations to clients and upsell when applicable.
- Ensuring proper handovers to next shift to ensure timely follow-ups to clients.
Requirements:
· Experience working in Transport/Hospitality industry will be an advantage.
· Great communication skills in both written and spoken English
· Excellent telephone etiquette.
· At least 2 years of working experience in a corporate environment.
· Organised and able to effectively multi-task.
· Proficient in MS Office. Good computer skills.
· Able to do shift work, weekends and Public holidays.
