Level 1 Support Engineers
- Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
- Resolving the incident/problem onsite.
- Escalating unsolvable problems and service requests to the System and/or Software Engineer and reporting the escalation to the Project Manager.
- Generating the relevant administrative records and reports.
- Introducing and integrating new technologies into existing environments.
- Applying operating system updates, patches, and configuration changes.
- Adding, removing, or updating user account information, resetting passwords, etc.
- Answering technical queries
- Maintaining the configuration of the system.
- To implement Service Request and Change Request
- Contacting OEM/Vendor for technical support
Requirement:
- Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent
- Preferable to know Cloud system
- Minimum 1 year of relevant working experience in IT infrastructure operation
- Able to work shift including weekends and public holiday
- 12 hr shift (shift pattern to be determine)
- Work from Home most of the time (will only need to go office probably 1 or 2 times per month)
- Laptop will be provided
