Position Description
This position leads the counselling and training team providing consultations, assessments and interventions to individuals and families experiencing complex socio-emotional and mental health challenges. The incumbent will provide clinical consultation and team supervision, conduct training, and lead community outreach and research initiatives to enhance and innovate counselling services for evolving client needs.
Experience in integrative counselling, management, and working in an organisational setting, along with a willingness to embrace and develop a broad range of counselling models is advantageous. The successful candidate should demonstrate high professionalism, strong leadership, and management skills.
Responsibilities
Leadership
- Plan operational goals and strategic focus for the department.
- Review team’s capability for full-service delivery and achievement of the organisation's strategic objectives.
- Attract and retain talents; coach, develop and mentor staff to support their ongoing professional/ career development.
- Oversee the counselling team's training and professional development, ensuring high standards of professionalism in service delivery and the team has thecompetencies to provide appropriate care and support for clients.
- Foster a positive and collaborative work environment and build a continuous improvement mindset, regularly reviewing counselling practices to enhance service quality and delivery.
- Conduct regular team meetings to discuss case reviews, share best practices and address any challenges.
- Stay up-to-date on emerging social issues, technologies used for counselling, and innovative counselling frameworks to propose areas for improvement.
Development of New/Enhanced Services
- Lead the development and implementation of new services, initiatives and technology based on research and sector trends.
- Expand existing service provision by promoting and publicising the organisation’s counselling and training service among relevant agencies, referrers, service users, and potential service users.
Counselling and Case Management
- Conduct individual, couple, and family counselling and risk assessments and deliver intervention plans over a variety of modes and approaches such as counselling, group work, video, phone, and email.
- Conduct end-to-end case management for urgent and complex cases, including preparing assessment reports, delivering case presentations, and collaborating with relevant organisations in the social services ecosystem.
- Provide oversight of high-risk cases and consultation to other less experienced counsellors handling them.
- Provide clinical intervention and treatment for specialised clients who require more intensive care, e.g. trauma cases and victims of abuse/assault.
Clinical Supervision
- Conduct clinical supervision to junior or professional counsellors on group counselling sessions to empower participants to express thoughts and feelings openly to achieve a specific socio-emotional goal.
- Use professional tools and working templates to guide staff in case assessment and case planning.
- Mentor interns in their practicum when needed.
- Utilise new and/or adapt evidence-informed assessment and intervention tools in local contexts based on practices and trends.
Training Programme Development and Delivery
- Lead the training team to meet established goals and KPIs.
- Develop plans to establish EMCC as a leading training centre for social service professionals.
- Identify the training needs of stakeholders and work with partners to deliver programmes based on world-class research and internationally certified training programmes.
- Lead the training work plan.
Operational Management (Processes, Policies and Protocols)
- Develop and review appropriate protocols, policies and procedures, including outreach, care process, referral, cancellation, assessment, escalation, financial and administrative procedures.
- Provide timely reports on statutory, grants/funders for internal purposes and requirements.
- Maintain accurate and confidential client records in compliance with ethical and professional standards and data protection requirements.
Planning and Budgeting
- Develop and implement the annual counselling and training services plan to meet organisational KPIs.
- Ensure service outcomes are effectively monitored and evaluated and prepare monthly service and training statistics.
- Monitor and manage income from counselling and training clients to meet revenue targets.
- Ensure funded projects comply with the funding terms and conditions.
- Ensure budgets are adhered to and financial systems maintained.
External Relations/Community Work/Advocacy
- Liaise and network with relevant statutory bodies and community partners to build collaborative partnerships, and participate in community assessments, work processes and specialised intervention strategies.
- Be an advocate for mental health, promoting education and awareness on mental health and advocating for policy changes to improve access to mental health services.
- Plan and conduct networking and advocacy sessions with community partners/stakeholders.
Job Highlights
- Attractive remuneration package, AWS, and work-life balance.
- Career growth, medical and dental benefits.
- Good location, near MRT station.
*only shortlisted candidates will be contacted for an interview.
