We are seeking a highly experienced leader with expertise in overall IT service management for operation and maintenance (O&M) in the areas of cybersecurity, end-to-end infrastructure management, and application services, which are outsourced to third-party service providers. A hands-on role that requires the applicant to possess holistic thought leadership across areas of technology, service, and people management.
Responsibilities
- Oversee the management of third party service providers to deliver quality cybersecurity, end-to-end infrastructure, communications and application services across business areas to meet the business needs.
- Oversee the management of outsourcing vendors to ensure that (a) contractual obligations are met and projects are successfully delivered by vendors/service providers; (b) contracts continually meet business needs; (c) vendors’ performance is monitored and delivered in accordance to contractual obligations and service-level agreements; and (d) project risks are properly mitigated and managed.
- Single point of contact (SPOTS) in addressing all technology needs and requirements to meet business needs.
- Delivery of excellent services to business users in ensuring smooth delivery and operations of all IT services.
- Lead the management and resolving of issues and incidents in all aspects of IT, Data and Cybersecurity.
- Lead the implementation, monitoring, and review of IT general and access controls.
- Lead the management of IT and Data governance, risks and compliances strategies, Cybersecurity, IT DR/BCP, and IT Audits.
- Develop and manage a high-performance team to achieve organisational objectives.
- Develop and manage IT policies and IT standard operating procedures (SOP) in alignment with organisational objectives.
- Develop, manage, and track IT budget, procurement, and asset lifecycle.
Requirements
- Degree in Computer / Computer Science or Engineering or Business or equivalent.
- Minimum 12 years' relevant experience with at least 5 years in a hands-on managerial role.
- Strong understanding of ICT industry landscape and the different players.
- Good working knowledge of industrial best practices, system, processes, methodologies and frameworks such as ITIL, Agile PMP, NIST, ISO27001 etc.
- Good working knowledge in IT governance and risk referencing to CGEIT and CRISC.
- Good working knowledge in information security domains referencing to CISSP.
- Excellent technical knowledge in areas but not limited to cloud computing (Azure and AWS), Microsoft O365, end-to end infrastructure, cybersecurity.
- Strong user management and customer servicing skills.
- Solid analytical and problem-solving skills.
- Proven IT project/outsourcing management and team leadership skills.
- Effective communicator with people at all levels.
(EA Licence No. 14C7000)
(EA Personnel Registration No : R1110355)
