COMPANY DESCRIPTION
Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.
Our core business includes:
- IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
- New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
- Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.
For more information, please visit www.beyondsoft.com.
RESPONSIBILITIES
- Handle all support requests, incidents, issues, and tickets to ensure flawless and quality delivery of service to end-users.
- Manage day-to-day issues, including daily health checks of applications and processes.
- Provide procedural and technical support to various teams and work in partnership with both internal and external stakeholders.
- Possess strong verbal and written communication skills, be detail-oriented, and able to multitask and work independently.
- Work closely with end users, development staff, and infrastructure teams to resolve incidents and mitigate outages.
- Identify problems before they occur and suggest approaches to prevent outages.
- Perform in-depth analysis of production problems, identify root causes, and recommend solutions to resolve application malfunctions and prevent recurrence.
- Ensure all incidents and changes are progressed efficiently and effectively to meet application service levels.
- Be part of an on-call support team (on-rotation basis) to ensure production stability.
- Help identify, coordinate, and implement initiatives/projects that promote efficiency and optimization of daily processes.
- Proactively identify opportunities to improve system efficiency and/or availability.
- Bachelor's degree in computer science, Information Technology, or a related field.
- Minimum 3 years working experience in mainframe and solid CARDLINK (Credit card and Debit card system) hand on experience.
- Experience with mainframe tools such as Endevor, File-Aid, and Control-M.
- Knowledge of COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve
- Prior application or production support experience is a plus.
- Ability to work in a fast-paced, team-oriented environment.
- Willing to work rotation shift.
