COMPANY DESCRIPTION
Beyondsoft International (Singapore) Pte. Ltd. was set up in 2007 and established as the regional headquarters for the Southeast Asia (SEA) and European markets in September 2015. Based on our vision of "Using technology to promote social progress, economic development and become a global customer preferred partner" and our concept of "Beyond your expectations", Beyondsoft is committed to provide our customers in countries along the "Belt and Road" with comprehensive solutions and products and creating commercial value for customers to realizing continuous businesses development.
Our core business includes:
- IT development services providing customers with IT consulting, software research and development, software and hardware testing, system integration and operation and maintenance, data analysis and other services;
- New retail solutions and products through intelligent products, helping small and medium-sized enterprises (SMEs) realize the digital transformation of their daily operations;
- Internet of Things (IoT) platform and solutions comprehensive use of IoT, artificial intelligence, big data, cloud computing and other technologies to provide IoT solutions for intelligent upgrades in cities, parks, buildings and industries, to create a smart future.
For more information, please visit www.beyondsoft.com.
RESPONSIBILITIES
- Handle day-to-day incident and problem management for Retail Banking & Cards, with a focus on Unix applications such as 3DS, EST, BLP, STA, etc.
- Run small initiatives with peers and production managers and demonstrate continuous improvement achievements.
- Analyze current demand trends of production incidents and provide recommendations for demand reduction and efficiency improvement.
- Act as a coordinator for different teams, including Problem Resolution and Incident Management.
- Provide day-to-day production incident support and handle inquiries from business users, operational users, and customers via the contact center.
- Perform analysis on production incidents for demand reduction and efficiently handle problems, providing timely resolutions.
- Critically examine requirements, understand operations and new application systems, create and modify procedures to solve problems, and coordinate Problem and Change management for production systems.
- Bachelor's degree in computer science, Information Technology, or a related field.
- Minimum 5 years working experience in application development in Linux, Java, Weblogic, JBoss, MQ, Apache Web, Oracle in retail banking application and banking knowledge will be added advantage.
- Experience with CI/CD tools and experience with DevOps practices or Scrum methodologies.
- Experience with log management tools (e.g., Splunk, ELK, BMC, Geneos) and basic knowledge of Cloud, Container, and Microservices concepts.
- Good to have ITIL (Information Technology Infrastructure Library) Foundation Certificate.
- Good knowledge in the domain of Retail Banking & Cards.
- Ability to work in a fast-paced, team-oriented environment.
- Willing to work rotation shift.
