Job Summary
· This is an exciting opportunity to join the bank to be part of one of the largest & most complex Transformational Change programmes in the bank. The Client Lifecycle Management Programme (CLM) is a complex multi-year programme which will transform how we engage and service our CIB clients throughout the client lifecycle, materially improving both the turn around times to onboard clients as well as upgrading the internal employee experience through automation, removal and streamlining existing processes.
· Within the high-profile Client Lifecycle Management (CLM) Transformation Programme, we are seeking a highly experienced and talented Programme Manager to lead the successful implementation of workstreams across our global CCIB footprint. The programme is tasked with maximising client experience and productivity, whilst ensuring our risk & regulatory obligations are effectively satisfied. The scope of the programme covers Onboarding (including; AML - KYC, Tax & Reg Due diligence, Entity Management, ESG), Client Maintenance & Offboarding, along with end-to-end integration across the banks client lifecycle from client request to product provisioning.
· The Programme Manager will be responsible for overseeing all aspects of programme delivery, ensuring its alignment with business strategy & objectives and delivering tangible results.
· You must be a strong communicator who builds trust-based relationships within the team and amongst stakeholders, including C-Suite, Chief Product Owners / Technology Leads, Business and Functional stakeholders from across the Bank to ensure successful, controlled, and timely delivery. You must be detail oriented and willing to roll up your sleeves to best guide and support the team involved in Programme Delivery.
Key Responsibilities
Strategy
· Develop and execute a comprehensive programme delivery strategy, aligning it with the bank's overall Change Delivery Standards and aspirational best practices
· Define overall delivery model across the programme, which best folds all initiatives, workstreams, and squads into an optimized whole, delivering vs the strategic targets of the programme
· Champion and refine best practices for delivery, including evolving roles & responsibilities and resourcing approaches to ensure best utilization of funds to secure a given outcome
· Ensure the programme delivery is adaptable to changing business needs and market dynamics.
· Development and tracking of delivery metrics to demonstrate progress of delivery and key points for intervention
Business
· Support Program Director for all aspects of programme delivery. Ensure Program Director is always up to date with latest progress and risks that may impact any aspect of delivery.
· Maintain overall plan for execution, and delivery of the CLM Transformation Programme, ensuring it is any constraints to complete within scope, budget, and timeline are highlighted in advance for resolution
· Collaborate with business leaders to ensure visibility of progress vs key business requirements is available to allow any impediments preventing their successful implementation can be removed
· Establish and maintain a highly engaged working relationship with shared accountability across businesses/functions and the delivery teams
· Ensure traceability and clear metrics to demonstrate the achievements delivered.
Skills and Experience
Processes
· Ensure delivery within change management processes defined by Bank and compliant with established audit controls
· Support transformation of processes within the Client Lifecycle Management process universe that will be re-engineered via the CLMT programme
People & Talent
· Build and lead a high-performing programme team, providing guidance, coaching, and development opportunities.
· Foster a culture of collaboration, innovation, and continuous improvement within the programme team.
· Create and foster a diverse and inclusive team and culture, championing the importance of psychological safety to ensure people feel empowered to speak up & contribute
· Identify and address any talent gaps, ensuring the right resources are in place to support the programme's success.
· Contribute to process training and skills building initiatives, including the coaching and development of colleagues to support and accelerate the Agile Ways of Working.
Risk Management
· Develop and implement robust risk management frameworks and processes to identify, assess, and mitigate programme risks.
· Monitor and track programme risks and issues, ensuring timely resolution and escalation when necessary.
· Collaborate with operational risk management and other 2nd Line teams to ensure compliance with internal policies, standards and regulatory requirements.
· Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant Governance forums
· Ensure accurate and timely reporting into Governance forums (eg. Quarterly Performance Review (QPR), Programme Steering Committee (PgSC) etc) in line with the banks policies & standards
Governance
· Ensure efficient effective governance structures and processes are established, in compliance with overarching Enterprise Change Management standards and other governance processes as appropriate
· Manage transparent and effective Financial management, covering budgeting & forecast reporting, and ensuring a robust Benefits Management framework is implemented
· Perform tracking and monitoring with prompt course correction as required.
· Plan and participate in change governance forums as needed
· Clear and active management of dependencies.
Regulatory & Business Conduct
· Ensure the Programme adheres and delivers to all relevant regulatory requirements and industry best practices
· Collaborate with compliance and legal teams to ensure compliance with applicable laws and regulations.
· Drive a strong culture of ethical conduct and compliance within the programme team.
· Help the change team/ Squad to achieve the outcomes set out in the Bank’s Conduct Principles
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
· Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles:Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment
Our Ideal Candidate
· 10+ years’ experience in Corporate Investment Banking as a Programme Manager
· Responsibility for delivering programmes >$10M
· Expertise in hybrid waterfall agile delivery
· Expertise in Core Programme / Project Management processes (resource management, financials (budgets, forecasts & actuals), RAIDD management, WBS planning, etc.)
· Large scale exposure in driving Transformation strategy
· Strong Stakeholder & People management
Role Specific Technical Competencies
· Transformation Programme Governance
· Risk, Issue, Dependency, Assumption Management
· Core PMO Processes (finances, reporting)
Key stakeholders
· Client Coverage Management Team / Business Heads
· Client Coverage COO/ CIO Management Team
· Transformation Leads across COO CCIB & EA
· Relevant colleagues in Finance, Risk, Compliance, Audit & HR
· Group Transformation Office
· TTO Management Team
· Function Heads
· Product Teams
· Delivery Teams across CCIB
· Group Process owners
Other Responsibilities
· Embed ‘Here for Good’ and Group’s brand and Values in personal working practices
· Maintains high levels of integrity, motivation and morale.
· Perform other responsibilities assigned under Group, Country, Business or Functional policies & procedures
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
· Flexible working options based around home and office locations, with flexible working patterns.
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
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