Job Responsibilities:
- Provide operational and administrative support to the pre-enlistment medical activities and the related support services
- Receive cases, analyse the background and follow up actions required
- Communicate with appellant where required, and with internal stakeholders for necessary actions
- Correspond with various agencies to retrieve data and inputs necessary for case resolution or submission. Ensure that responses adhere to process flows.
- Conduct investigation on process gaps to determine root cause and provide advice for rectifications. Liaise with business process owners, ground users and system technical teams to rectify or improve process gaps.
- Support, conduct audit and track submission of reports.
- Provide clear and concise advice and responses to the queries raised via phone call and/or email.
- Carry out administrative tasks to ensure processes are complete.
Job Requirements:
- Energetic individual who can work well independently and as part of a team.
- Track record of customer service experience and competency
- Excellent communication and interpersonal skills
- Able to handle different types of customers and complex cases
- Strong analytical and problem solving skills
- Proven leadership skills will be an advantage
- Meticulous with keen attention to details, highly disciplined, service-oriented and good team player
- Proficient in Microsoft Office applications (Excel & Word)
(EA Reg No. 20C0312)
Only Shortlisted Candidates will be Notified.
Please email a copy of your detail resume to [email protected] for immediate processing.
