Summary
Responsible for providing consistent housekeeping service to guest rooms, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards of cleanliness and presentation.
Job Responsibilities
- Understand the difference in guest levels (VIPs) and room categories.
- Record guest preferences, follow up and handover to Supervisors on guests’ requirements.
- Clean and maintain areas of responsibility according to SOPs & brand standards.
- Conduct daily check of all vacant rooms including OO and OS status assigned by Supervisors.
- Report room discrepancies to Supervisors
- Responsible for property cleanliness other than rooms (including guest corridors, butler tables and chairs, guest lifts landings, service lift landings, trolleys, pantries etc.)
- Maintaining equipment issued with cleanliness, conduct routine maintenance and inspections.
- Conduct rooms inventory when required. (In rooms items, amenities, furniture and fixtures)
- Communicate with Linen team, record of condemned, dirty/stained and rewash linens.
- Replenish guest supplies and ensure that guest requests are promptly attended to.
- Report damage or malfunction in hotel rooms / areas to Supervisor.
- Maintain equipment in a proper state of cleanliness.
- Maintain a section room report as well as a daily productivity report.
- Report lost & found items to the Housekeeping office immediately with integrity.
- Handle guest feedback tactfully, and report incidents or any other irregularities to Supervisor in a timely manner.
- Report unusual behaviour / activities in guestroom, floors / public areas to Supervisor.
- Record room status in allocated section accurately.
- Carry out valet services when required (eg. Delivery of linen, processing laundry orders)
- Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
- Attend all briefings, meetings and trainings as assigned by management.
- Able to multitask, able to take on different projects and tasks assigned by superiors.
- Understand and use of operations system
