Job Description:
- Assist Sales Team: Support the sales team in developing and implementing sales strategies and achieving targets.
- Lead Generation: Help identify potential clients and opportunities for new business.
- Client Interaction: Act as a point of contact for clients, addressing their inquiries, resolving issues, and ensuring a high level of customer satisfaction.
- Account Management: Assist in managing key accounts, maintaining strong relationships, and ensuring client needs are met.
- Proposal Preparation: Assist in the preparation and submission of sales proposals, quotations, and contracts.
- Documentation: Ensure accurate and timely documentation of sales activities, agreements, and transactions.
- Order Processing: Coordinate with the operations team to ensure smooth execution of shipping and logistics processes.
- Issue Resolution: Address and resolve any issues related to shipments, including delays, damages, or discrepancies.
- Market Research: Conduct market research to identify trends, competitive landscape, and potential business opportunities.
- Reporting: Prepare and present reports on sales performance, market conditions, and client feedback to senior management.
- Customer Support: Provide exceptional customer service by addressing client concerns, providing information about services, and handling complaints.
- Follow-Up: Ensure timely follow-up with clients after service delivery to gather feedback and maintain relationships.
- Sales Planning: Assist in developing sales plans and strategies to achieve revenue and growth targets.
- Target Setting: Help set sales targets and monitor performance against these targets.
- Team Coordination: Work closely with the sales team, operations, and other departments to ensure alignment and efficient execution of tasks.
- Training: Provide training and support to new sales staff as needed.
Requirements:
1. Education and Experience:
- Educational Background: Bachelor’s degree in business, logistics, supply chain management, or a related field.
- Experience: Typically 2-4 years of experience in sales or customer service within the freight forwarding or logistics industry.
