1. Job Summary
As a Social Worker at New Hope Community Services, you will play a vital role in driving our mission to bring change into the lives of the displaced and disadvantaged in our community. Your responsibilities will include conducting intake assessments, providing counselling and support, and facilitating access to external resources and services. The Social Worker works collaboratively with our dedicated cross-functional teams, community partners, and stakeholders, to be a Beacon of New Hope to the displaced and disadvantaged in our community.
2. Key Responsibilities
Engagement & Assessment
- Develop professional & engaged relationship with clients and other key service stakeholders (e.g. Famiy Service Centres (FSCs), Social Service Offices (SSOs), Ministry of Social and Family Development (MSF), etc)
- Conduct mentoring session for all assigned clients as per the service model requirements.
- Conduct needs assessment and risk assessment for complex cases and refer to the relevant agencies for intensive case management.
- Co-manage complex cases with the relevant agencies on a regular basis.
Case Review & Documentation
- Prepare social reports / case recordings in accordance to the requirements by New Hope CS and ensure documentations are in place.
- Ensure database is timely updated.
- Consistently collect relevant documents from clients to prepare for submission to funder at the end of the contract period.
- Meet deadline for submission of reports.
- Ensure files are adequately prepared for audit by funder.
- Be present for the annual audit by funder.
Goal Setting & Intervention Plans
- Work closely with clients and set goals during mentoring sessions. Upon next session, to follow up and review on the goals set.
- Participate in case conferences as part of a multi-disciplinary team for complex cases.
Supervision
- Attend individual and group supervision as scheduled regularly.
- Meet the supervision hours required by the funder.
Other organisational-related matters
- Attend events / trainings organised for clients either during weekdays evening or weekends.
- Participate in activities of New Hope CS (e.g. Fundraising, teambuilding, etc)
- Support other services that New Hope CS provides e.g. Family Shelter, Individual Adults, HOPE Scheme, Children & Youth, Kampung Siglap Lifeskills Training and Retreat Centre, etc
- Perform any other related duties as assigned.
3. Accountability
- Report to the Programme Lead and Director of Social Work
4. Candidate Requirements
Core Competencies
- Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders.
- Leadership: Excellent team player with strong leadership and responsibility skills.
- Adaptability: Strong team player who is resourceful, adaptable, and able to perform multitasks under a given timeline.
- Collaboration: Willing to work with the homeless and destitute. Able to handle shelter residents politely yet firmly.
- Understands the principles of engaging and working with vulnerable families and individuals.
- Case management and casework knowledge and skills.
- Risk assessment and risk management.
- Good report writing skills.
- Self-motivated individual with the ability to work independently.
Technical Competencies
- Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).
Education and Experience:
- Degree in Social Work from an accredited institution
- Accredited as Registered Social Worker with SASW
- At least 2 years of relevant working experience in similar sectors
The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related task other than those specifically presented in this description. This job description does not constitute a contract of employment.
